Returns & Exchanges Policy

At TileTools, we stand behind the quality of our professional-grade equipment. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to submit a return request with your order number and reason for return.

• 2.
  Package Your Tools

  Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.